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Clinic Safety Precautions During Covid-19 : Heswall Physiotherapy

Clinic Safety Precautions During Covid-19

Clinic Safety Precautions During Covid-19

Unfortunately, things won’t be ‘back to normal’ for some time and we need to tell you about a few changes we have made, in line with government health advice and regulations.

Virtual assessments (by video such as FaceTime, Zoom, WhatsApp or by telephone) will form part of the ‘norm’ now and will have to be done for every patient we see in the foreseeable future. From this we will make a clinical judgement as to whether we should arrange a face to face appointment or if your condition can be managed virtually.

We know lots of you like the hands-on treatment and feel that this is necessary but at the current time, dependent on your general health, we are not able to offer this for everyone.

  • We will take precautions to ensure social distancing wherever possible unless closer contact or observation is required for short periods of time. You will be asked to wear a face covering during the consultation (unless exempt).
  • Appointments will be staggered to minimise the number of people in the waiting area.
  • We ask all patients to wait in their cars or outside and arrive no earlier than 5 minutes before your appointment times.
  • Seating in the waiting area and treatment rooms has been arranged to allow social distancing.
  • You will be asked to use hand sanitiser on entering and leaving the clinic.
  • Wear or bring suitable clothes, for example please bring your own shorts if you are attending for a problem with your lower back or legs.
  • To minimise potential cross-infection, it would be appreciated if you did not bring large bags or shopping into the clinic.
  • All clinic rooms will be cleaned and disinfected thoroughly after each patient. This includes, but is not limited to door handles, treatment couch, chairs and card payment machine.
  • We would prefer cashless payments – either ‘contactless’ card payments or online payment by bank transfer.
  • A carer or guardian, may be allowed to accompany the patient in appropriate circumstances such as a patient under 18 years old or if a chaperone/translator is required. Anyone accompanying you will also be screened to ensure they are free from COVID-19.
  • Patients will be asked to complete and sign an Informed Consent form prior to their appointment.
  • The contact details of you (and anyone accompanying you) may be used for contact tracing if required.